Good news! My keyboard is fixed and I can use ALL the keys. ![]()
I had tried fixing the thing myself, but the cranberry juice I had spilled on it proved to be more adhesive than liquid cement! I wanted to order the keypad and install it myself, but my IT hubby said,
“Don’t do that Martha, if you break something while installing it, you’ll be screwed….let the pros do it”.
So, completely uncharacteristically of me, I followed his suggestion (install of the keyboard was only $10 so I figured this would be a good move). I found the only authorized Toshiba repair place for 50 km, phoned and ordered the part.
Up I went this morning, and the geeky guy at the repair place had my part handy. I was quite excited, and wanted to watch. Yes, I am a geek. He suggested it would be a 5 minute job.
I got concerned when he fussed with the machine and started turning it over. His face began to redden.
“I’ve never seen anything like this before…I have to take the whole thing apart to put on a new keypad”.
So, I asked how long, he said 20 minutes. Okay, I went shopping next door. When I came back a half hour later I saw a dis-assembled machine. Geekboy was in a full sweat.
I got a tad worried.
I asked how things were going (more as a gauge of how much damage had been done than as a measure of sarcasm). He looked up and nervously said he put one of the screws back in the wrong place and punched it through the front of the face cover of the machine. Hmmmmm. My husband’s voice was ringing in my ears…
So this became one of those moments in life that I struggle with on an ongoing basis. When is it beneficial to get noticeably angry versus, being kind and compassionate and understanding. I figured I could get free keypad out of this if I played my cards right. Fortunately for the both of us I was well caffeinated and well rested (excellent combination for me). I chose the path of sweetness and honey.
He must have gotten nervous while I sat there silently, with a smile on my face. He ended up volunteering the free keypad, installation, repair for the part he broke, AND a heartfelt apology. I smiled, and he said he would call the minute the new part was in.
So, life is good. And I got to leave the place feeling good about how I handled things. I must say though, that the idea of having to drive back in a few days is annoying, but I’ll meet a friend for coffee and make it a nice day.




